Shipping policy

Thank you for shopping with Parlor Games. This Shipping Policy explains how orders are processed and shipped from our online store.

1. Order Processing

Orders are generally processed during regular business days.

We aim to prepare in-stock orders for shipment within 1–3 business days after the order has been successfully placed and payment has been confirmed.

Some orders may require additional processing time due to product availability, high order volume, holidays, or other operational circumstances. Parlor Games' public terms likewise state that orders are generally shipped within 1–3 business days, while noting that inventory availability can result in longer processing times.

2. Shipping Methods

Available shipping methods and applicable shipping charges will be displayed during checkout.

Available options may vary depending on:

  • Delivery location
  • Product availability
  • Order size
  • Carrier availability
  • Shipping method selected at checkout

The estimated delivery period shown at checkout is an estimate and is not a guaranteed delivery date.

3. Delivery Times

Delivery time begins after the order has been processed and handed to the shipping carrier.

Actual delivery times may be affected by:

  • Carrier delays
  • Weather
  • Holidays
  • High shipping volumes
  • Incorrect or incomplete address information
  • Local delivery conditions
  • Other circumstances outside our reasonable control

A tracking number may be provided once the shipment has been processed by the carrier.

4. Shipping Address

Customers are responsible for providing complete and accurate shipping information during checkout.

Please carefully check:

  • Full name
  • Street address
  • Apartment or unit number
  • City
  • State
  • ZIP code
  • Country

If you notice an incorrect address after placing an order, please contact us as soon as possible.

We will make reasonable efforts to assist with address corrections, but an address change cannot be guaranteed after an order has entered processing or has already shipped.

5. Tracking Information

When tracking information is available, it may be sent to the email address associated with the order.

Tracking information may take some time to update after a shipment has been handed to the carrier.

If tracking information has not updated for an extended period, please contact customer service so that we can review the shipment status.

6. Delayed Shipments

Shipping estimates are provided for guidance only.

If an order is delayed because of inventory availability or another processing issue, we may contact you with an update when appropriate.

Once an order has been transferred to the carrier, delivery timing may be affected by circumstances outside our direct control.

7. Damaged Packages

If your package arrives damaged, please contact us as soon as reasonably possible.

For shipping-related damage, we may request photographs of:

  • The outside shipping package
  • The shipping label
  • The product packaging
  • The damaged product

This information may be used to help us review the shipment and determine an appropriate resolution.

8. Incorrect Items

If you receive an item that does not match your order, please contact us before returning the product.

Please provide your order number and photographs of the item received if requested.

After reviewing the order, we will provide appropriate instructions for resolving the issue.

9. Missing Deliveries

If the carrier's tracking information shows that a package was delivered but you cannot locate it, please first check the delivery area and contact the carrier when appropriate.

You may also contact us so that we can review the available order information.

Customers are encouraged to provide a secure delivery address where packages can be safely received.

10. International Shipping

If international shipping is available, delivery times and available shipping services may vary by destination.

International orders may be subject to customs procedures, import requirements, taxes, duties, or other charges imposed by the destination country.

Any applicable customs charges, duties, or taxes may be the customer's responsibility unless otherwise stated at checkout.

International shipments may also experience longer delivery times due to customs or local processing.

11. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order.

Because orders may enter processing shortly after purchase, we cannot guarantee that a cancellation request can be completed before shipment.

If an order has already shipped, the applicable Return & Refund Policy may apply.

12. Shipping and Returns

Shipping charges may be treated separately from product refunds.

For information regarding returns, refunds, and applicable return shipping costs, please review our Return & Refund Policy.

13. Shipping Policy Updates

We may update this Shipping Policy from time to time to reflect changes in our shipping services, carriers, products, or store operations.

The latest version will be posted on this page with the updated date.

14. Contact Us

For questions regarding shipping or an existing order, please contact:

Email:
vastanocabinesslu780@gmail.com

Please include your order number whenever possible.