Refund policy
Thank you for shopping with Parlor Games. We want to provide a clear and straightforward experience when you purchase products from our online store.
This Return & Refund Policy explains the conditions that apply to eligible returns, refunds, and order issues.
1. Return Eligibility
We accept eligible returns for qualifying products purchased directly through our online store.
To be eligible for a return:
- The product must be purchased directly from our online store.
- The product must be unopened and in its original condition when a return is required.
- The request must be submitted within the applicable return period described in this policy.
- Proof of purchase or the original order information may be required.
Products purchased from third-party retailers or other sellers should be returned according to the seller's own return policy.
2. How to Request a Return
Before sending any product back, please contact our customer service team.
Please include:
- Your order number
- Name used for the order
- Email address associated with the order
- Product name
- Reason for the return
Our customer service team will review your request and provide return instructions when applicable.
Please do not send products to an address unless our customer service team has provided or confirmed the return address.
3. Unopened Products
Eligible unopened products with the original seal intact may qualify for a refund when the return request is submitted within the applicable return period.
Products should be returned in their original packaging and in a condition suitable for inspection.
Once the returned product has been received and reviewed, an approved refund will be issued to the original payment method.
4. Opened Products
For product safety and quality-control reasons, opened products may not be eligible for a standard return unless otherwise required by applicable law or specifically approved by our customer service team.
If you have an issue with an opened product, please contact us so that we can review your order and determine the appropriate resolution.
5. Damaged Products
If your order arrives damaged, please contact us promptly after delivery.
We may request photographs of:
- The shipping package
- The shipping label
- The product
- Any visible damage
After reviewing the information, we may provide an appropriate resolution, which may include a replacement or refund.
6. Incorrect Items
If you receive an item different from the product you ordered, please contact us before returning the product.
Please provide your order number and, when requested, photographs of the item received.
If the error is confirmed, we will provide appropriate instructions for returning the incorrect item and arranging an appropriate resolution.
7. Refunds
Once an eligible return has been received and approved, the refund will generally be issued to the original payment method used for the purchase.
The amount refunded may depend on the products returned and the circumstances of the return.
Original shipping charges are generally non-refundable unless otherwise required by applicable law or stated at the time of purchase.
8. Refund Processing Time
After a refund has been approved and processed by our team, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
Please allow several business days for the refund to appear after processing.
9. Return Shipping Costs
Unless the return is related to an incorrect or damaged item caused by an error on our part, return shipping costs may be the responsibility of the customer.
If a return shipping label is provided, any applicable instructions or conditions will be communicated by our customer service team.
10. Items That Are Not Eligible
Unless otherwise required by applicable law, the following may not qualify for a standard return:
- Products purchased from unauthorized third-party sellers
- Products returned after the applicable return period
- Products that have been materially damaged after delivery
- Products without sufficient order information to verify the purchase
- Products returned without following the required return instructions
Additional restrictions may apply depending on the product and order circumstances.
11. Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing the order.
Because orders may enter processing shortly after purchase, we cannot guarantee that a cancellation request can be completed before shipment.
If the order has already shipped, the applicable return procedure may apply.
12. Subscriptions
If your purchase includes a recurring order or subscription, cancellation and refund eligibility may be subject to the terms presented during checkout and the applicable subscription terms.
Customers should review their order details before confirming a recurring purchase.
13. International Orders
Return and refund availability for international orders may vary depending on the destination and applicable requirements.
Any applicable customs charges, duties, taxes, or international shipping costs may be non-refundable unless otherwise required by applicable law.
Please contact customer service before sending an international return.
14. Policy Changes
We may update this Return & Refund Policy from time to time to reflect changes to our products, store operations, or applicable requirements.
The latest version of this policy will be posted on this page with the updated date.
15. Contact Us
If you have questions regarding a return, refund, damaged product, or order issue, please contact us:
Email:
vastanocabinesslu780@gmail.com
When contacting us, please include your order number whenever possible so that we can assist you more efficiently.